In case you do not find your answer in the list below, feel free to reach out to us at help@mapyourmoon.com
Most prints are delivered 7 days after the order has been placed and confirmed. This is thanks to the fact that today we print locally in 30 countries.

For some locations that are harder to reach for our courier network, it can take an additional 2-3 days to arrive.

COVID-19 Update: Due to the ongoing crisis, all courier companies have been impacted and advised us to inform you that there may be delays on their side.
As there is no way for them to guarantee certain delivery times, we advise you to consider adding 2-5 days buffer to delivery times.
We support shipping to 200+ countries and territories worldwide, to cover your needs even where we don’t have local production.
We have FREE worldwide shipping so there are no shipping costs for you!
We produce locally in 30 countries (see list below), with multiple print partners in most countries.
NOTE; Please note that having production capabilities in a specific country doesn’t necessarily mean that a product will be printed in that country, due to technical or logistical limitations.

Americas (5) - Brazil, Canada, Chile, Mexico, USA

Europe (15) - Austria, Belgium, Czech Republic, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom

Middle East (2) - Turkey, United Arab Emirates

Asia and Oceania (8) - Australia, China, India, Japan, New Zealand, Russia, Singapore, South Korea

Yes, once the courier updates their system after picking up the package, we will send you a shipping tracking code.
Where is the fun without emojis? Yes 😀 you are able to include emojis in your design. If you are using a desktop/laptop, you can copy and paste your emojis from here.
For holiday periods, specifically Christmas, we generally advise ordering as early as possible to ensure that the delivery is on time.

This is because of the higher amount of orders that couriers have to deal with meaning possible delays compared to the rest of the year.

To be on the safe side, you should place your order by 14th December so that the delivery arrives before the 25th.

As a general rule, we use in order to ensure you get your product in time for the day, ensure you place the order a minimum of 10 days before the particular holiday date.
Due to the global pandemic, more people are shopping online and from the safety of their homes, and we are experiencing an unprecedented high number of orders. As a result of the increase in volume, shipping carriers and some of our print partners are experiencing more delays. Overall, some of your orders will take longer to arrive than expected.

We are consistently monitoring the situation in order to mitigate any delays. We will also make sure to keep you informed should your order be delayed.
We are integrated with Stripe to cover all major card payment options like Visa, Mastercard, AMEX, Discover & Diners, and more. We also offer Paypal and Apple Pay options.
Product pages may reflect your local currency because our conversions are applied to show you your familiar currency. Our checkout currency is USD, however, we handle the currency conversion for your payment.
If an order is produced locally in the same country of delivery no customs fees will be added.

Even if we have local production in a country, some products might still be produced in a different country due to production limitations or other reasons and shipped across borders. In that case, customs fees may apply based on local regulations because we have to ship internationally across borders.
In 2019 Brazil implemented a new requirement for the delivery of goods. It is now mandatory to include federal and state tax details when shipping a product to this country.

For individuals, every person in Brazil has a tax number called “CPF” or “Cadastro de Pessoas Físicas” (11 numbers XXX.XXX.XXX-XX) that you have to provide.

If you are from Brazil or ordering for someone living there, please reach out to us at  help@mapyourmoon.com before placing your order.
If you’re not satisfied with the quality of the print you have received, get in touch within 30 days after receipt and we’ll do everything we can to investigate and find a solution.

If your claim is validated by our quality assurance team, we will send a reprint to you as quickly as possible or offer a full refund for the defective order.

For more details, you can read our full Refund Policy.
After hundreds of tests, we found that thick 200gsm Premium Matte Art paper produces the best results for our moon phase posters and that is what we currently print on.
Our prints are museum-grade certified ensuring you have a poster that lasts up to 100 years.
Yes, we offer responsibly sourced FSC certified paper from sustainably managed forests. You can read more about our efforts on running a sustainable business here.
Our posters come unframed.

However, we also sell frames that you can add to your order so that you do not have to worry about finding one on your own.
Our frames are produced from natural pine/oak wood.

Features;
Lightweight 1-2 cm (0.4-0.8″) thick.
Include shatterproof, transparent plexiglass to protect your poster.

NOTE; Please note, we use protective film over the plexiglass in order to protect it. The protective film can be peeled off.
Yes, our frames come with a hanging kit that allows for easy mounting.
Posters; We use different packaging depending on the size of the poster as well as the country where the item is produced and shipped to.
Flat: Used for 12" x 16" (30cmx40cm) posters.
Tube: Used for 20" x 28" (50cm x 70cm) & 24" x 36" (60cmx90cm) posters.

Frames; Frames come pre-packed with corners and film and then packed in a box with strong edges to protect the frames.
I-beams are used in addition, to give the package additional sturdiness
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